How to Upgrade Your Subscription

If you’re ready to unlock heatmaps, session replays, and other paid features, you can upgrade your subscription from inside your account. This guide walks you through selecting a plan, choosing your billing period, entering payment, and confirming your upgrade landed.

Before you start: you’ll need an active SimpleStats account. If you don’t have one yet, see How to Setup SimpleStats to sign up first, then come back here to upgrade.

Step 1: Sign in to your SimpleStats account

Go to app.simplestats.com and sign in with the email and password you signed up with.

If you signed up via “Start for free” on the marketing site and don’t remember your password, it was sent to your email at signup. Check your inbox for the SimpleStats welcome email, or use the Lost password flow to get a fresh reset.

Step 2: Open your plan and billing settings

Click your account avatar in the top-right of the dashboard and choose Plan from the dropdown menu.

You’ll see your current plan and an option to upgrade or change plans.

Step 3: Compare plans and choose one

SimpleStats has one free tier and four paid tiers. Each step up gives you more sites, higher pageview capacity, and more paid features:

• Free — the starting point. One site, small pageview allotment, and the core dashboard.
• Hobby — the entry paid tier. Adds room to grow beyond the Free limits.
• Pro — the first tier to include heatmaps and session replays, plus user management/teams. Best for individual site owners who want the full behavioral picture.
• Growth — adds API access and custom domains on top of Pro. Higher capacity across the board.
• Agency — highest capacity across every metric, plus premium support. Built for agencies managing multiple client sites.

For the full feature-by-feature breakdown and current prices, see the pricing page.

Click Choose plan on the tier you want.

Step 4: Pick your billing period

You’ll be asked whether you want to be billed Monthly or Annually. Annual billing is currently offered at an introductory discount for your first year. The exact amount is shown next to each option on the pricing page.

Step 5: Enter your payment information

At checkout, enter your payment details. SimpleStats accepts major credit and debit cards.

Review the total shown on the checkout screen one more time. It should reflect:

• The tier you chose (Hobby / Pro / Growth / Agency)
• The billing period you chose (Monthly or Annual)
• The correct price for that combination (introductory annual price for year one, or the monthly rate)

If anything looks off, adjust before completing payment.

Step 6: Complete your purchase

Click Complete Order (or Complete Checkout) to finalize your upgrade.

You’ll see a confirmation screen once the payment goes through.

Step 7: Confirm your upgrade landed

Return to your SimpleStats dashboard. Your account should now show the plan you just purchased, and any paid features unlocked by that tier should be accessible.

What each tier unlocks

• Hobby — more sites and higher pageview capacity than Free. Core dashboard, real-time, goal tracking, and ecommerce tracking.
• Pro (and higher) — everything in Hobby, plus:
• Heatmaps — see How to View Your Site’s Heatmaps
• Session replays — record and watch individual visitor sessions
• User management / Teams — invite collaborators to your account
• Growth (and higher) — everything in Pro, plus:
• API access — pull your SimpleStats data programmatically
• Custom domains — use your own domain for the tracking pixel
• Agency — everything in Growth, plus premium support and the highest capacity across every metric.

For the exact per-tier numeric limits (sites, pageviews, heatmap count, replay count, retention), see the current pricing page.

Troubleshooting

My plan didn’t upgrade after payment

If the payment went through but your dashboard still shows the old plan:

1. Sign out and sign back in — the plan status may just need a session refresh.
2. If it still shows the old plan after signing back in, contact support with your payment receipt and account email. We’ll look up the transaction and get your account switched over manually.

I want to change plans later

If you need to downgrade or cancel, contact support and we’ll walk you through the options for your current plan.

What’s next

• Watch the real-time dashboard as your first data lands. See How to Setup SimpleStats for the walkthrough.
• Explore your new paid features. Heatmaps, session replays, and additional reports become available once your upgrade lands.
• Need help?